Posted On: Monday - February 13th 2023 8:18AM MST
In Topics:   Political Correctness  Feminism  Big-Biz Stupidity  Customer Care
Part of our job at Peak Stupidity is to follow up on our older writing to make sure we are correct on the stupidity levels. This 1st point is regarding a small bit of stupidity related to Feminism, this one having been mostly relegated to the back shelf due to being overwhelmed by the newer stuff. The 2nd one is regarding a "Customer Care" experience and simply backs up our one data poing.
1) Over 6 years back, Peak Stupidity came out with our First post on Feminism - starting off at a low stupidity level. That one was about the use of the pronouns "they" "them", and "their" in cases of unknown-sex 3rd person. This goes WAY, WAY back. It's from Feminism, going back to the 1970s, I'm pretty sure. Now it's been superseded by the higher level stupidity of the genderbender nonsense. (Peak Stupidity covered this with a comparison to the Chinese language in Fun with Pronouns.)
I've used this form myself. It's so ingrained in most Americans now. However, I've been making a successful effort, both verbally and in writing, to go back to proper English.
I think that this site has mentioned since that early post that Big Biz promotes this erroneous and confusing English. It's not only that the confusing terminology is in manuals that involve safety, but the introductions themselves even state plainly that this form will be used. The reader is to interpret somehow whether they (the words) are to be taken as singular or plural. Many of the subjects involve more than one employee, and many involve a single employee. What I take from this is that safety is NOT ACTUALLY top priority. I can guess what is.
For this follow-up, I will note that I just read one instruction guide for software, written by either employees or someone from that subcontracted-out software company that has a "his" in there. That was quite refreshing. However, I think it was a mistake, as further down in the document, the usual confusing form was used. I did have a thought in my head that "hey, is someone finally pushing back on this?"
This manual was not written by the company - they are the customer paying for it. Is it possible one could get away with fighting Big Biz on this by telling them: "OK, we will use your style, BUT, we need you to sign these consent forms then. No worries - they are just a small thing our lawyers want. They give us immunity from any physical harm that occurs due to confusion over the language in this document. Yeah, sign, right ... on this line ... here ...hey ... why come you don't wanna sign?...."
2) More recently, last summer, (that long? Seems like yesterday) we noted a most miserable "customer care" experience in the Big Biz world in our post Next: •Indian IT help v Shortwave Radio. If you haven't read that post, you may not get this part so easily.
As I sat working hard on a company computer (reading Unz Review comments), I heard from a few feet away around a corner one side of a phone call by a lady employee. (It was like the old Bob Newhart TV show, but not really so funny, not "haha funny", at least.) "OK, I didn't get that last part." "No, that didn't work." "What?" "I can't understand you. Can you tell me that again, please." "OK." "I'm having a hard time hearing you." "No, it's not working."
This went round and round a few times before I finally was sure: "You're on the phone with an Indian IT lady, right?" I thought she was on hold, but she'd actually hung up, so she told me "yes, that's it." "I've been trying to take care of this for over a week. I bet I've spent 10 hours on the phone!" I told her about my simple password request and my take on the accents, the lack of understanding, and the possible use of an undersea cable that sharks had nibbled on over the years. Her problem was not about a password but that all her apps had wiped themselves off a company piece of iCrap. The company had done its part, but IT was to reset something. A week or so gone down, the iCrap has no apps, and that employee is frustrated and had given up for that day, at least.
Now, some bright Chief Financial Officer may look into the outsourcing of IT to people with heavy accents and a lack of real English understanding, along with the use of really bad voice-over-IP communication. He might want to calculate how much extra IT Customer Care employee time is used per type of request vs the same in an American call center. That's not so hard to calculate, given the call data. He might also want to calculate how much of the company's OWN EMPLOYEE time is being wasted on the calls. Well, they'd be surfing the internet otherwise anyway (on the Peak Stupidity blog probably), so, uhhh, that's a wash, maybe ... How about the frustration and stress level of the employees? "Well, these last things are too difficult to calculate, so we won't." - CFO