Posted On: Saturday - March 26th 2022 11:04AM MST
In Topics:   Curmudgeonry  Artificial Stupidity  Big-Biz Stupidity  Customer Care
I've lived the life of a smart phone owner and usually carrier for a couple of years now. I don't take advantage of the "apps" as much as a large majority of others, but I do appreciate a few features. We smart phone carriers can send to-the-minute pictures and video. Yes, I can show friends and family around the country what topping I've got on my pizza. Wasn't that the main purpose for this?
There are people who like to do the texting with actual text, as in words, too. I remember this starting up in about the mid-'00s, before the smart phones came into being. Besides the fact that the carrier company was making bank by having people send 50 bytes at a time instead of thousands of times that many just for a quick low-quality voice conversation, my policy was and still is "one reply only". If you write back or ask me a follow up question, can't we just talk for 1 minute? The phones still do that, you know.
Well, that's friends and family (remember the "friends and family" plan?), and you don't piss them all off by not humoring them a bit. However, Big Biz is big on the texting action now too. I goes along with all the other Curmudgeonry that Peak Stupidity occasionally
Via some pre-programmed texting, a computer will send out these text messages to tell you to use your smart phone to enter some more stuff, tell us how you like our Customer Care, when the internet guy is coming, do you want to keep the appointment, then, he's coming tomorrow between 9 and 11, do you still want to keep the appointment? Like that. I don't see a reason to text back. If you're gonna be late, call me. I may still be there.
OK, I exaggerated, as there has to be a few boots-on-the-ground (usually White) guys to do actual hardware work. That guy called me earlier in the morning and came within the minute of when he'd told me. He got his own work done, but there was a real problem determining if we could get to the underground line. We talked about his job, inflation, and real money for a bit, in total agreement, and he left.
Well, after guys in 3 vans and a pick-up truck were all there for 3 hours trying to figure it out (they got it!), I got a message: "There is a delay in your installation. Our associates will be at your home to fix ..." If it were just a little bit easier, a reply of "No shit, they've been here 3 hours" would have gone out, but it'd probably have not reached any human eyes. (Does a smart phone make a text if there's no human to receive it?)
After looking through the messages later, I did see that the first one told me I could text "STOP" back to them to cut these off. OK, I should have, but see, I don't like texting! I hate that they make me do it.
That's a very small problem, I guess, but to backtrack to get to the funnier part, when the text came about "he's coming tomorrow, do you still want him to?" I did text back "Quit texting the living crap out of me! Just send him over. I'll be there!" I got sent a nice message back confirming the appointment. "You got it!" I thought, just for a second, but, nobody actually "got it" in the sense of "understanding". That wasn't a human - it's probably just the default if you don't reply in the negative. Should it still feel good to show one's anger by text message if no human gets it? That's a philosophical question beyond the scope of this blog.
* Boy, those 2 topic keys seem to overlap a whole bunch ... wonder why ...