Posted On: Wednesday - August 25th 2021 9:49AM MST
In Topics:   Humor  Globalists  Geography  Big-Biz Stupidity  Customer Care
... well, as I imagined her anyway.
I think it was 30 years ago when "Carmen SanDiego" was the imaginary character who taught classes that were on the new CDs!, and maybe still on 3 1/2 inch floppy disks. Well it's not her of whom I'm worried about the whereabouts today. As an afterthought to yesterday's post Has "Customer Care" just been fully outsourced?, I really do wonder where these outsource workers are "working" from. ("Working" is in quotes simply because it has been a real shitshow dealing with these people lately - that ain't workin' ....)
As I wrote yesterday, the accents of a couple of them were very similar and Eastern European sounding. Perhaps that E. Euro. is something I got in my head that is just wrong. However, the accents definitely were neither the normal •Indian one nor the normal Filipina/o* one. Where in the world are "our" customer care associates? They are trained not to divulge that information now - it probably brings on even more vitriol from American customers who are rightfully sick of the misunderstanding, confusion, and waste of time. "Why you... you foreigner!" Who knows now? I have talked to foreign-sounding shady-sounding "representatives" who told me they are right in Georgia - the one on the North American continent too.**
Are the normal •Indians and Filipinae that speak English very clearly with occasionally a very good understanding too, getting just too costly for Big Biz now.? "Continual cost savings", CCS, has got to keep moving, to keep the company stock and the GDP rising. Maybe the equivalent of 3 bucks an hour, with 1/2 hour lunch breaks and free electricity for curry and rice cookers, is just a big piece of low-hanging cost-saving fruit that has had to be picked. Are these new customer care people inner •Indians, from the interior jungles, or outer island Filipinae, from the islands under Moslem and Communist threat? With the lower cost of living and lower building costs, a high-speed wifi-enabled row of huts could be feasibly built, as part of the Global support network. These people don't demand air conditioning either.
You could be talking to any one of 6 continents in the world, Antarctica being just too pricey, what with having to heat the cubicles and all. It's so global and small-world-after-all-ey that it gives you a nice warm feeling when you are on the call for an hour and a half to find out what you need to know from this nice probably hot, probably skimpy-business-attire-wearing young lady who could indeed be named Carmen SanDiego.
Is she Bangladeshi? How about Malian? Burkina Fasolian? Let's try some other continents here. Maybe the young hottie on the other end is a Yucatan Peninsularian. She's probably not a 38th Parallel Asian (see same link), as costs are high there, at least on the south side. She could be French Guianian, working out of the newly renovated old solitary confinement cells in Saint Laurent de Maroni (still no air conditioning though...). How about Micronesian? I kinda doubt it - from the size of those hooters in the picture, I'd guess more likely Macronesian or a Bolivian working from the shores of Lake Titicaca, her English having been taught to her by the ancestors of Los Bandidos Yanquis. Was I speaking to a Bikini Atollian? That'd be nice to think about. It's been quite a few 1/2 lives already of most of the material, and she didn't mention anything about having extra eyes or a 3rd mammary gland or anything. (Of course, they are trained rigorously not to divulge location, so she may have been just being coy.)
She could be Romanian, ... she could be Bulgarian, she could be Albanian, she could be Hungarian, she might be Ukranian, she could be Australian, she could be an alien, send her to me!
* Here's a situation in which maybe the woke Filipinax term may be actually easier. Or, should it be Filipinox, though?
** Come to think of it, I'm pretty sure that one WAS a scam. I forgot to look into it further, and I forgot to report on it here.