Posted On: Monday - February 15th 2021 7:19PM MST
In Topics:   The Future  Race/Genetics  Customer Care
(Continued from our Introduction.)
Hotels or motels, business or pleasure, probably all of our readers have been customers of the lodging "sector". Under the previous post, commenters have noted the ownership by foreigners, particularly •Indians. The •Indians, from what I gather many from the Patel clan, extended family, whatever, have ownership of mostly the low-end of the business. Yes, you can bargain, with cash, with these people when the places have lots of vacancies. (This is perhaps another bright spot of this Kung Flu LOCKDOWN business, with lodging places going out of business all over. Some of these "entrepreneurs", doing the motel management that Americans "just won't do", will tell their caste and/or clan members* back in the old country that they'd be better off staying home.)
I'd like to see competent American owners of these businesses. However, this post is more about competence in maintaining hotel/motel rooms and facilities,
Face it, when there's something wrong with the plumbing, and this goes for at home too (if you're not a DIY'er) who would you like to see show up? Unless it's someone I know already, anyone but a White guy or an occasional American-born-sounding Oriental guy gives me no confidence whatsoever. That's the way it is. Yeah, it's a stereotype, It's not always the case that my confidence or lack thereof is warranted. "Stereotypes are bad, mmmkay..." is what we are told. However, stereotypes come from noticing patterns.
It's the same story for a car mechanic. Who would you be comfortable with working on your car? How about if you are on an airliner and see mechanics come into the cockpit to talk to the pilots about something? Would you rather the heavy hangar maintenance on that plane be done by white guys in Dallas or Chinese guys in Shenzhen or a facility in Lagos, NIgeria?
I'll admit right here that I've rigged up some things in some questionable ways in my house and under the car hoods. It's work that I'm responsible for, and I've learned some lessons and had to redo things. If you work for someone else who relies on your job though, you need to have some knowledge and competence. I've met a couple of black aircraft mechanics who are quite knowledgeable and I'd trust them. I can't say the same for any black auto mechanic, though that's an area in which it's always been hit-or-miss for anyone. There's a reason for the word "nigger-rigged", though.
This is why I am separating the housekeeping function out of the subject matter here. As I said, I respect this hard work. It's pure drudgery, without any serous thinking required to get the job done. Yes, there is an aspect of competence required, as sloppy work will be noticed by some of the customers. There may be for some an aspect of pride to the work too. "Nobody will get the COVID-19 off of anything in MY rooms!" It's always good to work with pride. This goes along with the caring trait in some people vs. others.
As with plenty of other manual labor work, such as mechanic work and handyman work, the maintenance of hotels requires thinking and competence. Not everything just fits together nicely, and there are jobs that can be done sloppily or right. For our ubiquitous wood-framed construction in America, the 2 big enemies are fire and water. Other than from the actions of the customers (subject of the next post), it's shoddy electrical work that can cause fires and shoddy plumbing work that can cause water damage. It pays off to have these things done right in the first place, another story, but shoddy maintenance in these areas costs lots of money and customer goodwill. I can simply tell when a hotel is maintained by non-white people. Things aren't always working in the rooms, and things seem to be headed downhill quality-wise over time.
A quick anecdote involves my taking a bath one time in a hotel. I heard people from the hotel out in the hall talking about something, and I got a call from the front desk after a while. Water was out in the hall, coming from my room. Hey, wait, nothing was overflowing. I thought about it later and realized that the tub overflow drain must not have been routed right. One should be able to take a bath.** This problem could have been just a long term thing, the piping having rusted out somewhere. On the other hand, had someone just not hooked it up right, but not many guests had taken baths? My use of the tub caused a possibly major problem. I can see a lot of work in taking that tub out to get to that overflow line. You've got to do things right, and you've got to fix things right.
I'll digress now to a novel (recommended by commenter Dieter Kief) called "Our Lady of the Forest". I'll review it soon as, though it was a bit strange, the book was interesting, and the novel did put in some very good description of 3 things. The author really knows his stuff about: 1) The lay of the land and the climate and beauty of the Pacific NW rain forest, 2) The devastation of the economy of that region (not just the rain forest, but the Cascades too) due to the near shut-down of the logging industry from its heyday years, and 3) The problems with mass immigration.
I bring this novel up now only because one of the main characters of the book, a former logger named Tom Cross, has ended up staying long-term in a small room at a cheap motel owned and managed by a •Indian couple in return for maintenance work. It seems clear that the •Indian couple and Mr. Cross himself all know that it takes a white guy like him to do a proper job keeping the place in shape. In particular, a logger would have the skills to keep up chainsaws and much bigger and just as dangerous mechanical equipment, as the book describes well. Small maintenance in a motel would be kid stuff.
White guys are just good at this kind of work. As I wrote in the intro., I'm not trying to cover every race and ethnicity here. However, Peak Stupidity has already discussed the difference in the Do It Yourself handyman mentality of white Americans vs. Chinese guys in China vs. American and the local hardware store.*** Some of it is cultural, as in the Chinese people just don't respect those who do manual labor. Some has got to be situational, as Americans have grown up working on cars for many generations, while most Chinamen didn't HAVE a car to work on one generation ago. Lastly, there is probably a genetic component, as usual.
Whatever the reason, if you want mechanical/electrical stuff repaired and maintained, you need to keep on the white guys. I don't care how un-PC this is. Do you want happy customers or not? Place the gregarious black girls in the coffee shops in these big open lobbies in the modern hotels. Let the black guys drive the vans and help guests with their stuff. Of course there will be plenty that can work at the desk and help manage the place. Practicing affirmative action may make you feel virtuous, but customers don't like 3rd-world broken-down rooms. Just let the white guys keep your place up. It's a core competency for them, as the HR people say.
* And even if one is of the opinion that the best and the brightest from all over the world are good for America (not my opinion), these people, likely lots of them here illegally, are not your molecular biologists and computer scientists.
** These overflow openings are usually hidden by the metal around the tub stopper lever. Oftentimes, they are too low to allow for a good bath, and I wonder if that is done on purpose.
*** See also DIY and mechanical aptitude in Americans vs. Chinese - self rebuttal.