Posted On: Thursday - November 5th 2020 10:13AM MST
In Topics:   Websites  Artificial Stupidity
After being extremely pissed about my hosting company up to and during a 9-minute wait on hold, I can say that the tech support/billing guys do a splendid job! Wheewww.
Here's what it was: If you have been reading a month, then you may have seen our post Site Note: DO! NOT! BE! ALARMED!. That was posted because we'd been down for a day or so, due to the SSL (Secure Socket Layer, don't ask, I can't explain) certificate* being expired, or so I thought.
Well, with help from commenter Adam Smith in the comments under that post, I got into installing the free 90-day SSL certificate, rather than paying an inordinate amount for it from the hosting company. It was an experience in the type of learning that someone like me honestly doesn't give a damn to learn about, except that Peak Stupidity was down. As a matter of fact, I already have forgotten the exact steps that took a while to get right, but I do happen to remember where I stored the notes on what I did.
That was one month ago, though, and I gave myself a reprieve from the artificial stupidity for 90 days, I'd thought.
No, but the site not only said insecure this time, it was plain down. The SSL cert. I installed showed expiring in January '21, a few days after my alarm reminder to "get off my ass and take care of this". Upon looking at email, I saw that my hosting company had tried to bill me ~$160 for SSL stuff, and that's what, after 10 minutes of fuming, I brought up the the nice, helpful, and most importantly, American tech dude (well, the latter is also important - sorry, but I have more confidence in a "dude" on this type of matter). Ahaa, "you''re back up. Check it" he told me, after about 30 seconds of looking at this.
OK, but, what was the problem? He had said before the fix that my certificate from his hosting company had just expired, hence the charge. "Wait, but it already expired back in October. That's why my site went down, and I fixed it." "No, we give you notice ahead of time, but it just expired yesterday." Hence the attempted billing**. "But, but, the SSL cert. I installed is good through January. It shows that."
Yeah, but I had forgotten the last step, to virtually mash some INSTALL button, he told me. Unbelievable! So, the one I spent that time on was not in use till now, but at least I know it's working. This tech support guy went beyond the call of duty, or beyond the scope of what I pay for, more importantly, by just doing that step for me. (Normally, that costs, like 100 dollars.)
When we finally left this dreary subject on October, 8th, Adam Smith and I, with some comments to help by Mr. Blanc and Robert, Mr. Smith noted "the mystery remains". IT STILL DOES! Why did my site go down in October, a month before my SSL renewal from the hosting company was due? I asked, but the answer wasn't clear to me.
If you see problems on or about the 7th of January, it is not the Biden/Kamel-Toe administration with some sort of Head Start program for the Orwellian world to come. It's just me and this computer crap... probably... if it's a couple of weeks, bring some hound dogs to look for me ...
* No, it's not something I earned in night school. No need for congratulations, but thanks anyway.
** I detest leaving any kind of card on file or auto-pay for ANYTHING, and I am more than paid up on everything else. Plus, due to occasional scammers, the card must be changed out every 1/2 year (lately) anyway. You can't bill to the old one.